Solstice Reflective Cooler Tote Bag

We love helping customers! Initiate an online chat, call 800-682-0852 or email [email protected]. Our customer service hours are Monday-Friday 9:00AM-5:00PM (CST) and Saturdays 10:00AM-1:00PM (CST).

STEP 1: After placing an order, you will receive an automated email confirmation. STEP 2: One of our customer care experts will be assigned to review & process your order. STEP 3: Before anything is printed, you will be emailed an Order Acknowledgement and Digital Proof which you will be able to Approve or Request Changes to. STEP 4: Production of your order starts after we receive your approval of the Digital Proof. STEP 5: Once production is completed, you will receive an email with tracking details and then a follow-up once your branded products are delivered.

You can upload your artwork file(s) directly from the product page during the confirmation of the product or by emailing [email protected]

Customization of products requires great attention to detail in making sure that your logo or design will look their best on a specific product. Our in-house design team will process your artwork by adjusting its size to fit the product’s imprint area, adjusting imprint color, and placing it on the product to make sure it matches your expectations. We’ll make sure that your custom branded products look awesome!

Absolutely! Before anything is printed you will be emailed a Digital Proof for review, which you’ll be able to Approve of Request Changes to. If there is a problem with your artwork file(s), our customer care experts will reach out to you for clarification. Keep in mind that we can adjust your logo colors, size, placement, etc.

Production times vary by product and are listed on every product page under the Standard Decoration tab. This is the number of business days it takes to produce your order after you’ve approved it for production. We also list estimated ship/delivery dates for your order on the Order Acknowledgement and confirmation emails. Occasionally, production times may be extended due to inventory availability and/or number of orders in queue, we will communicate any delays prior to production.

We can cancel an order that has not yet been approved / placed into production. Once the production for your order starts, we can no longer accept a cancellation. If you need to change your order, please contact your us as soon as possible and we’ll be happy to assist you!

When it comes to producing custom imprinted orders, rest assured that you’ll be notified every step of the order process from acceptance to delivery. You can login to your account to check the status of your order, email [email protected], initiate an online chat or call us at 800-682-0852

Majority of the products you’ll find on our website can be produced on a rush turnaround schedule. Rush production times and rush production fees vary from product to product. If you have a time-sensitive order it is best to contact us prior to order placement to ensure that your order can be delivered by your in-hand date.

Absolutely! To request a Digital Proof please configure a product and click on the “Request Virtual” button located on the product page. From there you’ll be able enter your contact information and upload your artwork file(s). You will then receive an email confirmation of your request and we’ll work on setting up a Digital Proof for your review.

For products requiring an upgrade in the number of imprint colors, multiple imprint locations, alternative decoration method, custom packaging, drop shipping, etc. please click on the "Request Quote" button and enter your contact information and message. Alternatively, you can email [email protected], initiate an online chat or call us at 800-682-0852 for assistance!